A little help,
when you need it.

What to include

• Your device model and iOS or Android version.
• The Sirat version shown at the bottom of Settings.
• What you were trying to do, and what happened instead.
• A screenshot if useful, with private information removed.

Please do not send passwords, private notes, worship records or exact location unless they are necessary for the issue. Support is provided by the project developer; there is no guaranteed response time.

Prayer times or city look incorrect

Check your city, calculation method, Asr method and manual adjustments in Settings. If using GPS, enable Location Services and allow Sirat location access while using the app. You can also select a city manually.

Calculated times and mosque congregation times are different. Confirm the timetable, Sunrise and congregation arrangements with the mosque or authority you follow. Prayer tools support your practice but do not replace local guidance.

Notifications are missing or silent

Enable Sirat notifications in your phone’s system settings, then check Configure Alerts in Sirat. Also check Focus / Do Not Disturb, silent mode, notification sound and battery-saving settings.

Morning, Evening and Friday reminders are opt-in. Notifications do not automatically start Athkar audio. iOS prayer notification audio is a short clip, not a full-length Android-style adhan alarm. Delivery and sound remain subject to the operating system.

Quran or Athkar audio

For streamed Quran recitation, check your connection and try another reciter. Use the download manager to view or remove downloaded recitations. Morning and Evening audio plays as a full routine and is not synchronised to individual reading cards.

If playback is stuck, pause it, reopen the audio screen and try again. Tell us the selected reciter or routine and your device version if the problem continues.

Qibla compass does not move

Use a physical phone with a working compass sensor. Keep it away from magnets and metal, and follow your device’s calibration instructions. A simulator does not provide real compass readings. Treat compass results as guidance, especially near magnetic interference.

Deleting app data

Use a feature’s delete or reset control where available. Remove Quran audio through the download manager. To remove all local data, delete the app or clear its storage where supported. Offloading an iPhone app can preserve its data. Device backups are managed separately through Apple or Google settings.

Sirat has no user accounts or cloud sync. If you sent information to support, email us to request deletion. See the privacy policy for retention and provider details.

Free, now and always

Sirat is free for life, with no ads, subscriptions or paid unlocks. It is built for the sake of Allah, with the developer’s time and effort and support from family and friends. Optional donations help with running costs, not access. There is currently no Sirat donation-payment link on this website.

Who is behind Sirat?

Sirat Foundation is the project name. Essam Elmir is the legal operator and copyright holder for original Sirat work. It is not represented as a registered charity, and we do not claim tax-deductible donations.